Customer expectations for their online retail experience are higher than they've ever been, which is why creating an exceptional customer experience is imperative. If you're concerned with the customer experience, you've most likely heard omnichannel thrown around quite a bit, but what does that mean for Retail?
In this solution brief, you’ll learn how making the move from multichannel access to omnichannel access can improve the customer journey while also reducing risk. Learn how to create a unified, simplified and most importantly, low friction customer experience that also provides the flexibility you need to make omnichannel work for your business.
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