In this case study you’ll learn how to:
- Create advanced fraud detection rules
- Increase the efficiency of fraud management functions
- Reduce ecommerce fraud losses
This online retailer found that fraud losses ate at profits and affected customer experience. Their manual fraud management processes could not scale with the volume of its online and phone-based sales. As a result, its fraud professionals decided to implement a new fraud management solution. The advanced rules, increased efficiency, robust user interface, and analyst motivation resulted in a large reduction in fraud rates. Fraud losses dropped from a peak of $2 million to $180,000.